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  • What are the benefits of choosing Your Human Pet Services?
    As a pet service provider, we strive to maintain professionalism, reliability, and care towards your pets, just like we would with our own. Our satisfied customers can attest to our excellent references. We offer personalized and flexible services that cater to your needs and budget. Additionally, we provide reasonably priced consultations and meet-and-greet to ensure you and your pets feel comfortable with us.
  • How do I book a service with you?
    You can easily book any of our services by clicking the "Book Online" button in the menu or using the Wix Spaces app. After creating an account, check your email for a link to join Your Human Pet Services.
  • What do I need to prepare for the first service?
    Before the first service, we will ask you to provide us with some information and documents, such as: Proof of up-to-date vaccination records. Your pet’s medical history, if any there is a history or any special needs. Your pet’s food, treats, toys, and medications. Your emergency contact information and vet information. Your home security system information and spare keys. We will also ask you to sign a service agreement and a liability waiver that outlines our terms and conditions.
  • How can I contact you or get updates on my pet during the service?
    We are available round-the-clock to help you with any queries or doubts. You can reach out to us through chat(here), phone, email, text message, or on the Wix Spaces or Walkies apps. Additionally, we will share regular updates, photos, and videos of your pets during the service and provide you with a link to access the same. If you have any concerns or questions, please do not hesitate to contact us. We are always happy to help you.
  • What services do you offer and how much do they cost?
    Our pet care services are tailored to meet your pet's needs. We offer various services, including pet sitting, in-home care, overnights and drop-in visits. The cost of our services depends on the type and duration of the service, the number and size of your pets, and the location and frequency of the visits. You can view our detailed pricing information for each service by clicking the "Book Online" button in the menu.
  • How long is a typical dog walking session?
    Our standard dog walking sessions range from 30 minutes to 2 hours, but we can customize the length to meet your dog's specific needs.
  • What areas do you cover for dog walking services?
    We offer dog walking services in Victoria, serving Esquimalt, Saanich, View Royal, Colwood, and Langford from our View Royal location.
  • How do you ensure the safety of my dog during walks?
    Ensuring the safety of your dog is our top priority. To achieve this, we have equipped our Pet Taxi with four partitions, each with its own tie-down area, to secure your pet during transportation. In addition to using reliable waist leashes and training our walkers, we also observe the dogs closely, monitoring their behaviour to ensure everyone's safety. We also choose safe walking routes, avoiding areas where there may be aggressive dogs or potential hazards like busy roads. To minimize the risk of losing your dog during the walk, we advise all dog owners to attach identification tags with their contact details. Lastly, we carry a first aid kit to handle any emergencies that may arise during the walk.
  • Can you accommodate specific schedules or irregular hours for dog walks?
    Absolutely! We understand that schedules vary, and we strive to accommodate your needs. Please discuss your specific requirements with us, and we'll do our best to create a customized plan.
  • What happens in case of inclement weather?
    We walk dogs rain or shine. However, we may adjust the duration in extreme weather conditions or choose alternative activities to ensure your dog's well-being.
  • Do you walk multiple dogs at once?
    Yes, we offer group walks for dogs that enjoy socializing. However, if your dog prefers individual walks, we have that option as well.
  • Are your dog walkers trained in pet first aid?
    Yes, our dog walkers are trained in basic pet first aid. Your dog's safety is of utmost importance, and we are prepared to handle any unforeseen situations.
  • How can I book your dog walking services?
    Booking is easy! You can easily book through our website by clicking the "Book Online" button in the menu or from the Wix Space app, and we will work with you to set up a schedule.
  • Can I track my dog's walk or get updates during the service?
    Yes, we provide real-time updates and GPS tracking services. You will stay connected and informed about your dog's activities during the walk.
  • What if my dog has special needs or requires medication?
    We are experienced in caring for dogs with various needs. Please inform us of any special requirements, including medication, and we will ensure that your dog receives the necessary attention and care.
  • What does your pet sitting service include?
    Our pet-sitting service is designed to give your furry friend all the care and attention they need while you're away. In addition to feeding, playtime, litter box cleaning, and administering medications, we offer daily walks, exercise, and lots of love and affection. We understand that every pet has unique needs, so we tailor our services to ensure your pet receives the personalized care they deserve. In addition to taking care of your furry friend, our overnight pet-sitting includes home care. We will bring your mail, water your plants, and ensure everything is safe while you are away. We understand that leaving your home for an extended period can be stressful, so we take extra care to give you peace of mind, knowing that your pet and your home are in good hands.
  • How long is a typical pet sitting visit or overnight stay?
    The duration of our pet-sitting visits varies based on your pet's needs and your preferences. Typically, visits last 30 minutes to 2 hours, but we can adjust based on your requirements. Overnight stays are booked in 24-hour intervals from the check-in date and time.
  • Do you offer overnight pet sitting?
    We offer overnight pet-sitting services for clients who prefer round-the-clock care, ensuring that their pets receive attention and companionship throughout the night.
  • How often will you visit my pet during the day?
    The frequency of visits depends on your pet's needs and your preferences. We can discuss and customize a schedule that ensures your pet's well-being and comfort. During overnight stays, we will not leave your pets alone for more than 3-4 hours.
  • Can you administer medications to my pet if needed?
    Absolutely. Our pet sitters are trained to administer medications as per your instructions. Please provide clear guidelines, and we will ensure your pet receives the necessary care.
  • What information do you need from me before starting pet sitting services?
    We'll need details about your pet's feeding schedule, medical conditions, emergency contacts, and other relevant information. This helps us provide the best care possible.
  • Can you provide updates on my pet while I'm away?
    Yes, we understand the importance of staying connected. You will be updated with live reporting, including pictures and videos sent via text or email.
  • How far in advance do I need to book your pet sitting services?
    We recommend booking as early as possible, especially during peak times. However, we understand that plans can change, so we do our best to accommodate last-minute requests.
  • What types of pets do you care for during pet sitting?
    We are experienced in caring for various pets, including dogs, cats, birds, reptiles, and small mammals. Please let us know your pet type, and we'll tailor our services accordingly.
  • What safety measures do you have in place for home security during pet sitting?
    We take the security of your home seriously. Our pet sitters undergo training to ensure that your home remains secure, which includes checking the locks, closing windows, and implementing other measures to maintain a safe environment. We also have our security cameras to monitor both your pets and the premises while we are away to ensure that everything is in order.

Frequently Asked Questions

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